About Us

 

We Are AQUAID
Tyne Wear Tees

Welcome to AquAid Tyne Wear Tees the leading and most trusted provider of high-quality drinking water solutions in the North East of England. AquAid (TWT) serves the whole North East Region, Tyneside, Wearside, Teeside, County Durham and North Yorkshire.

As a trusted provider, AquAid (TWT) has been delivering top-quality drinking water systems and beverages since 2002. Our commitment to providing excellent service ensures customers always have access to refreshing drinking water. As a family-run business we take immense pride in our commitment to delivering top-quality drinking water systems to a wide range of customers.

Hydration is crucial for overall health and wellbeing.

Water coolers play a vital role in encouraging regular hydration, especially in work and public spaces. Proper hydration is essential for mental performance and physical health. Whether you choose our bottled natural mineral water or our convenient plumbed in filtered and chilled water, you’re sure of a quality product and service from AquAid (TWT).

By choosing AquAid (TWT) as your watercooler supplier, our customers without any cost to themselves; help us continue our support (though our charitable donations) with water projects around the world. We do this in partnership with organizations such as Christian Aid and the Africa Trust

Exceptional level of Customer Service

At AquAid TWT, we pride ourselves on our exceptional level of Customer service, with a full inhouse team, you can always reach us personally on the phone or via email. We don’t use any automated ordering systems or login portals, ensuring a personalized experience every time.

AquAid supplies natural mineral water recognised as the gold standard of drinking water. Our bottling plant is situated on 80 acres of organic certified land in the Scottish borders. The water has taken over 100 years to filter through predominantly limestone and red sandstone to a depth of 125 meters, dissolving minerals on its way. It’s drawn to the surface through our protected borehole where it’s analyzed, filtered, bottled and delivered to our customers within one week.

In Accordance with WHA

All our coolers are sanitised in accordance with regulation set by the Water Hydration Association. All our plumbed in water cooler installers are fully WIA trained. Each year since the inception of our business in 2002 we have been audited by the WHA. All twenty two years to date we have passed with a 100% rating. Making us the most trusted of water cooler companies in the north east of England.

Find Us

Tyneside

Wearside

Teesside

County Durham

North Yorkshire

North East Based Telephone Support:
0191 416 1555

What Our Customers Say

5.0
Based on 5 reviews
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Reza Mousavi
12:19 09 Sep 24
Very fast, professional and reliable top notch service. I recommend them 100%.
Stephen Smith
10:55 14 Aug 24
On behalf of Durhambox I would highly recommend AquAid.
From initial phone call to installation they offer a prompt and professional service.
Carly Reynolds
09:18 09 Aug 24
Deliveries are always on time and spot on. The help I receive for challenging orders is always amazing, and Tina always goes the extra mile to help us out. Couldn't rate the service we get more highly. 2 years and not a single problem. Thank you
James Ramage
12:50 12 Jul 20
Ronnie Robson (Ron)
13:14 24 May 19